How do I return an accessory for a refund or an exchange?
If you want to return your item for a refund or an exchange you may do so within 30 days. We do not refund shipping cost. Items must be unworn. The refund will go back onto the original method of payment.
Please send your Return to:
ATTENTION: RETURN TO
5013 Breakwater Blvd.
Spring Hill, Florida 34607
-Customer pays return shipping on exchanges.
-If you have a question about your return, contact us at firstname.lastname@example.org.
- What do I do if I received the wrong bracelet or my bracelet is defective?
- If this happens, we are truly sorry. Please email us at email@example.com and tell us your order number and how we messed up. We will take care of you and cover all costs of getting you the right bracelet. We will send you a new bracelet and pay for your shipping to send that one back to us. We are human and do make mistakes. We will make sure to correct the issue ASAP!
- Do you ship internationally?
- We currently do currently have international shipping.
- How do I track my package?
- You can check on the status of your order at any time by emailing customer support at firstname.lastname@example.org to ask questions anytime.
- How long does it take for an order to arrive?
- This depends on the product ordered. We get our jewelry from trusted artisans around the globe so some jewelry items can take 2-3 weeks to arrive at your door. You’ll receive an email when your order has shipped. If you're still not sure, just email us. We're happy to help.
- I ordered 2+ items, but only received one... where's my order?
- Since we have an assortment of products not stocked in house, when you order multiple items at a time, they may be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.